OMRON Healthcare Support

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Click & Reserve

You can use the store locator to find your nearest pharmacy or medical store as the pickup location. Stores that participate in OMRON's Click & Reserve programme are listed as “Gold Retailer."

Without reservation confirmation from the Click & Reserve service, stock availability is not guaranteed at Gold Retailers or other stores.

Products that are available for the Click & Reserve service can be reserved on the OMRON website (by clicking on the “Reserve" button). If the product you'd like to reserve is available at the selected Gold Retailer, you will receive a confirmation email. You will then shortly receive a notification email once the reserved product can be collected in store.

Please note that your reservation request may not be accepted by the Gold Retailer you select in some cases, such as stock unavailability, and you will be notified via email.

You should receive a confirmation email within approximately 8 hours after submitting your reservation request.

Pricing is at the discretion of the retailer, and also due to differences in promotions and sales activities, prices may vary between the OMRON website and retail stores or pharmacies.

Just as prices, promotions on the OMRON website may not be applicable in retailer stores or pharmacies.

Your order is reserved at the selected store for 3 working days.

In case your order is not collected within 3 working days, your reservation will be automatically cancelled and you will be notified via email. It is possible to request another reservation on the OMRON website or directly contact the Gold Retailer.

Click & Reserve orders can be returned at the Gold Retailer from which the purchase has been made. Please note that a Click & Reserve order is not the same as an online order and does not have a grace period.

The Gold Retailer will be able to assist you with any questions regarding OMRON products.

Only personal information needed to process the reservation and to identify you as the buyer during the pickup will be shared with the Gold Retailer.

OMRON connect

The following OMRON products are compatible with the OMRON connect app:

Blood pressure monitors

  • EVOLV
  • M7 Intelli IT / M700 Intelli IT
  • MIT5s Connect
  • RS7 Intelli IT
  • RS3 Intelli IT

Digital scales & body composition monitors

  • VIVA

You can share data from OMRON connect with other applications, such as Apple Health, Samsung Health and Google Fit. To enable data sharing with other applications, please go to the "Linked Apps & Services" section within the OMRON connect app.

Please note that data sharing is only possible from OMRON connect to other linked apps, and not from other linked apps to OMRON connect.

OMRON connect supports iOS and Android devices. Please check out the list of supported mobile devices for more information.

Re-calibration & services

For all OMRON blood pressure monitors, the recommended time between each calibration depends on the use of the product. If the monitor is being used in a home or personal environment, we recommend they are re-calibrated every 2 years. If the monitor is being used in a clinical environment such as a doctors surgery, we recommend that this is done annually to ensure the accuracy of the results.

OMRON blood pressure monitors come with a 3 year warranty from date of delivery. With a copy of your receipt or invoice, your monitor can be re-calibrated free of charge for 3 years from the date of delivery.

If you wish to proceed with this, please follow the below instructions to ensure a quick turnaround.

You will need to include:

  • A brief note stating that your machine requires servicing & explaining the issues you are having with obtaining readings, if any.
  • Your return address details - Items are sent out via our nominated courier so the return address needs to be where someone will be available to sign for it.
  • A daytime contact telephone number.
  • A copy of your purchase receipt or invoice (showing purchase within the last 3 years) so that we can carry the work out free of charge.

Alternatively, feel free to contact us with the serial number on the back of the monitor so that we can check when the monitor was manufactured as we can start the 3 year warranty from the manufacturing date if you no longer have a receipt. If you have had your monitor for more than 3 years, we can of course still service it outside of warranty - There is a standard charge of £30 for this which is payable by cheque made out to "OMRON Healthcare UK Ltd."

 

Mailing address:
Technical Customer Services
OMRON Healthcare UK Ltd
Opal Drive
Fox Milne
Milton Keynes
Bucks
MK15 0DG

 

We aim to have your monitor returned to you within 7 working days.


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