OMRON Healthcare Support

HeartGuide and HeartAdvisor

Walking Stride is the distance (length) covered in an average step, either from heel to heel or toe to toe.

When errors are displayed on your HeartGuide while taking measurements, please follow the instructions as indicated in the table below. The HeartGuide instruction manual (section 3.1) explains the error codes in detail. If the error still persists after following the instructions, please contact Customer Service.

Press and hold both the center button [FORWARD] button and the third [HOME] button for more than 7 seconds.

Click here for a complete list of compatible devices.

Press and hold both the [START/STOP] First button and the [HOME] Third button for at least 7 seconds. When the confirmation screen appears, press the [START/STOP] button to restore your monitor.

If you take a reading before pairing HeartGuide to your mobile device, the data will not upload to the Omron HeartAdvisor app. You must pair your HeartGuide with your mobile device first for the app to gather and retain data.

A reliable internet connection is necessary for the app to retain your transferred data. Please make sure to connect to the internet before deleting the Omron HeartAdvisor app from your smart device.

“Sleep Mode” can be enabled manually after turning off “Auto Sleep” in the HeartAdvisor app. Click the “Profile” tab at the bottom of the user interface. Select the “Auto Sleep” card on the new screen and tap the toggle button to disable “Auto Sleep”. The app will then auto-sync with your HeartGuide. Click the [START/STOP] button on your HeartGuide until the “Sleep Mode” symbol appears.

For Android users

  • First, unpair your HeartGuide: To unpair HeartGuide from the HeartAdvisor app, select “Profile > Connected Device > Unpair”.
  • Next, pair your HeartGuide again: To pair HeartGuide to the HeartAdvisor app, select “Profile > Connected Device”. You will then be prompted to follow the pairing instructions. Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds.

For iOS users

  • First, unpair your HeartGuide: To unpair HeartGuide from the HeartAdvisor app, select “Profile > Connected Device > Unpair”. The prompt will also ask you to delete the Bluetooth settings from your smart device. Go to “Settings > Bluetooth”. Select HeartGuide from “My Devices” and choose the “Forget This Device” option. Switch the OFF to ON in your Bluetooth settings to ensure the device is disconnected properly.
  • Next, pair your HeartGuide again: To pair HeartGuide to your device, pairing is enabled from the “Profile > Connected Device” screen. You will then be prompted to follow the pairing instructions. Make sure your HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds. The screen will prompt for a Bluetooth pairing request, confirm ‘Pair’ and your smart device will guide you through the pairing instructions.

For Android users, the HeartAdvisor app requires special access permissions to display phone notifications on your HeartGuide. Follow the steps below to enable notifications on your HeartGuide.

  • Ensure that notifications are enabled for the Gmail app: “Settings > Apps and Notifications > Gmail > Notifications > Allow all notifications”
  • Ensure that the Omron HeartAdvisor notification settings for the watch are turned on: “Profile >App and Watch Settings >Go to Watch Settings”

HeartGuide and the HeartAdvisor mobile app are personalized tools to help you monitor and gather customized insights about your heart health. Since data gathered from your HeartGuide is automatically transferred to your personal HeartAdvisor account, it is not advisable to share the device with others. However, to allow someone else to use the device, make sure to transfer all of your personal blood pressure readings to your HeartAdvisor app account so there is no data left in the HeartGuide device memory. From there, you must unpair HeartGuide from your HeartAdvisor app and remove HeartGuide from the Bluetooth settings on your mobile device.

Additional users of your HeartGuide will need to set up their own Omron HeartAdvisor accounts by downloading the app. Once a new user account is created, your HeartGuide can then be paired to the person’s HeartAdvisor mobile app to gather readings and insights.

The blood pressure average calculated on the dashboard of the Omron HeartAdvisor app is the same as the average shown on the History tab. The app calculates averages based on your readings over time. For example, if you have taken three blood pressure readings, the app will calculate the average by adding those three readings together, then dividing by 3 (rounded to the nearest whole number). If the point after the decimal is greater than or equal to 5, it is rounded to the next higher whole number, and if the point after the decimal is less than 5, it is rounded to the previous whole number. For example, 96.5 is displayed as 97 and 96.4 is displayed as 96.

Killing (or force-quitting) the app while a data transfer is in progress (either manually or through AutoSync) might lead to data loss. You will not be able to view the data in the HeartAdvisor mobile app if you kill the app during a transfer.

  • Your HeartGuide cannot connect to the HeartAdvisor app for multiple reasons:
  • Your mobile device is more than 10 feet away from the HeartGuide.
  • Your HeartGuide is in charging mode.
  • You are using the HeartGuide to take a blood pressure reading.
  • The Bluetooth on your HeartGuide is disabled.
  • While pairing for the first time, your HeartGuide is not in “pairing mode”.
  • While re-pairing your HeartGuide, it is not in “pairing mode”. Make sure your
  • HeartGuide is in Bluetooth pairing mode by pressing and holding the [HOME] button on the watch for more than three seconds.

Yes, you can manually add or remove blood pressure readings in the app. To add a blood pressure reading, navigate to the bottom of your dashboard and click “Add Reading”. In the new window, add your data in the specified fields, then click “Add” in the upper-right corner of the window. To remove a blood pressure reading, navigate to the “History” section of the user interface and click the “Blood Pressure” card on the new screen. Locate the reading you wish to remove from the list on the bottom half of the screen and swipe left to reveal a red trash can. Tap the trash can to remove the reading.

When you get a new mobile device, re-install the Omron HeartAdvisor app and update your password by selecting “forgot password” on the app homepage as soon as possible. From there, you must pair your new mobile device to your HeartGuide. Please follow the pairing instructions in your instruction manual to pair your HeartGuide with your new mobile device.

The Bluetooth setting on your HeartGuide is enabled by default, but if it becomes disabled, press and hold the [HOME] button for at least three seconds when your monitor is in “pairing mode”.

While you sleep, HeartGuide detects your body movement as described below:

  • “Asleep Time” corresponds to Restless Level 0, when you are in deep sleep and it becomes harder to be awakened because your body becomes less responsive to outside stimuli. For more information, please consult your instruction manual.
  • “Low Movement” corresponds to Restless Level 1, when your body begins to enter a deep sleep stage. As the body prepares for deep sleep, the body temperature begins to drop and heart rate slows. During this stage, eye movement will slow or stop, and brain wave activity becomes slower, causing less movement. For more information, please consult your instruction manual.
  • “High Movement” corresponds to Restless Level 2, which happens during light sleep, when you are more restless as you drift in and out of sleep. In this stage, the eyes move slowly and muscle activity slows, but you can still be awakened easily. During high movement light sleep, some people may experience sudden muscle contractions preceded by a sensation of falling. For more information, please consult your instruction manual.

The Omron HeartAdvisor app requires specific permissions to run. Users are required to accept these permissions prior to installation. Below is a listing of the permissions for the Omron HeartAdvisor Android app and how we use them:

  • Contacts: This permission is required in order for the HeartGuide to display your contact’s name when someone calls or sends messages.
  • Location: This permission is required for device pairing via Bluetooth, which works by identifying nearby external devices through a scanning function.
  • Photos/Media/Files: This permission is required because the HeartAdvisor app allows you to add a profile photo to your account. Although media and files are typically grouped together with the photos in your smart device, we will not use your media and files.
  • Phone Calls: This permission is required in order to send call notifications to your HeartGuide.
  • SMS: This permission is required in order to read and receive text message (SMS) notifications to your HeartGuide.
  • Please note, you do not have to allow access to these permissions. If you wish to review and/or opt out of these permissions, please navigate to your mobile device settings.

HeartGuide reminders can only be set up using the Omron HeartAdvisor app. Navigate to the “Reminders” section on the lower main menu of the app. You can set up to five recurring reminders for your HeartGuide, which once activated, will display on the date and time you chose, accompanied by a light vibration.

While some other devices and operating systems may have worked in the past or on occasion, new updates may prevent them from working in the future. Please refer to the latest complete listing of compatible devices.

In your HeartAdvisor app, go to Profile > App and Watch settings > Go to Watch Settings and enable notifications for Call, Gmail, Mail, SMS, and HeartAdvisor app.

A mobile app (or application) is software designed to run on your smartphone or tablet. The Omron HeartAdvisor mobile app lets you wirelessly transfer data from your blood pressure monitor to your smartphone or hand-held device and upload your readings to the app.

Upon restoring your HeartGuide to its original default settings, the HeartGuide will forget the pairing information and your smart device will no longer sync with it. In order to re-sync the devices, you will need to delete the pairing information from the Bluetooth settings of your smart device. Remove the paired device from the “Manage Device” section of the HeartAdvisor app and then begin the pairing process again.

Goals for the HeartGuide are set through the HeartAdvisor app. Click the “Profile” tab at the bottom of the user interface. Select the “Goals” card on the new screen and input your goals for daily steps, sleep, and weight. Set your goals by clicking on the “SAVE” button at the top of the screen. The app will then auto-sync with your HeartGuide. You can see the progress of your goals by clicking the [FORWARD] button on your HeartGuide.

Per Google’s Android requirements, location recognition must be enabled for readings to be transferred from your HeartGuide to your mobile device.

The HeartAdvisor app will transfer data from HeartGuide in the background only if your app is running. If you or your mobile device’s operating system kills the app, it will not be able to transfer the readings in the background. In this case, relaunch the app and it will begin the transfer automatically.

Aerobic Steps are a more rigorous pattern of walking. HeartGuide detects Aerobic Steps when you walk more than 60 steps per minute and/or more than 10 minutes continuously.

For Android users

  • Transfer all your readings from your HeartGuide from your account in old phone and then unpair the HeartGuide in your app
  • Reset the HeartGuide by pressing and holding both the [START/STOP] First button and the [HOME] Third button for at least 7 seconds.
  • Next, install the Omron HeartAdvisor app on your new mobile device, and follow the pairing instructions in your instruction manual to pair your HeartGuide with your new device.

For iOS users

  • First, you must delete the pairing information from your old mobile device to avoid a syncing issue.
  • Next, install the Omron HeartAdvisor app on your new mobile device, and follow the pairing instructions in your instruction manual to pair your HeartGuide with your new device.

Body Mass Index (BMI) is a measurement of a person’s weight with respect to his/her height. A high BMI can be an indicator of excess body weight. BMI can be used to screen for weight categories that could potentially lead to health problems, but should not be used as an exclusive indicator of body fatness or health of an individual.

  • BMI below 18.5: Underweight
  • BMI 18.5 – 24.9: Normal or Healthy Weight
  • BMI 25.0 – 29.9: Overweight
  • BMI 30.0 and above: Obese

Source: https://www.cdc.gov/healthyweight/assessing/bmi/adult_bmi/index.html

Unlimited usage of the Omron HeartAdvisor mobile app is included with your purchase of a HeartGuide wearable blood pressure monitor.

Download the Omron HeartAdvisor mobile app for free on the App Store or Google Play.

An Event is any action you would like to document using your HeartGuide and the corresponding HeartAdvisor app. Some examples of an Event are:

  • The time you ate
  • The time you took your medication
  • The time you exercised

Record an Event by pressing and holding the center button on your HeartGuide for three seconds. The word “Record” will appear on the watch face. Open the HeartAdvisor app and access your Profile (on the bottom right of the lower menu). Scroll down and select “Events”. An entry will be posted for the time at which you pressed the center button on your HeartGuide. Click on “Add Note” to enter details about your event.

For Android users

When you delete the Bluetooth settings of your HeartGuide from your phone, the HeartGuide will immediately disconnect from the HeartAdvisor app. When the Bluetooth settings are restored, the app will automatically synchronize to your HeartGuide within a few minutes. Relaunching the app will also auto-reconnect it with your HeartGuide.

For iOS users

Relaunching your HeartAdvisor app will prompt a Bluetooth pairing request. You must confirm through the app that your HeartGuide will need to be paired. If you inadvertently cancel the pairing request, you can alternatively click the “Sync” option on the HeartAdvisor dashboard screen, which will prompt another Bluetooth pairing request.

You will need to re-pair your HeartGuide to your device. Please refer to the steps to unpair/re-pair your HeartGuide with the app.

OMRON connect

The following OMRON products are compatible with the OMRON connect app:

Blood pressure monitors

  • EVOLV
  • M7 Intelli IT / M700 Intelli IT
  • MIT5s Connect
  • RS7 Intelli IT
  • RS3 Intelli IT

Digital scales & body composition monitors

  • VIVA

You can share data from OMRON connect with other applications, such as Apple Health, Samsung Health and Google Fit. To enable data sharing with other applications, please go to the "Linked Apps & Services" section within the OMRON connect app.

Please note that data sharing is only possible from OMRON connect to other linked apps, and not from other linked apps to OMRON connect.

OMRON connect supports iOS and Android devices. Please check out the list of supported mobile devices for more information.

Click & Reserve

You can use the store locator to find your nearest pharmacy or medical store as the pickup location. Stores that participate in OMRON's Click & Reserve programme are listed as “Gold Retailer."

Without reservation confirmation from the Click & Reserve service, stock availability is not guaranteed at Gold Retailers or other stores.

Products that are available for the Click & Reserve service can be reserved on the OMRON website (by clicking on the “Reserve" button). If the product you'd like to reserve is available at the selected Gold Retailer, you will receive a confirmation email. You will then shortly receive a notification email once the reserved product can be collected in store.

Please note that your reservation request may not be accepted by the Gold Retailer you select in some cases, such as stock unavailability, and you will be notified via email.

You should receive a confirmation email within approximately 8 hours after submitting your reservation request.

Pricing is at the discretion of the retailer, and also due to differences in promotions and sales activities, prices may vary between the OMRON website and retail stores or pharmacies.

Just as prices, promotions on the OMRON website may not be applicable in retailer stores or pharmacies.

Your order is reserved at the selected store for 3 working days.

In case your order is not collected within 3 working days, your reservation will be automatically cancelled and you will be notified via email. It is possible to request another reservation on the OMRON website or directly contact the Gold Retailer.

Click & Reserve orders can be returned at the Gold Retailer from which the purchase has been made. Please note that a Click & Reserve order is not the same as an online order and does not have a grace period.

The Gold Retailer will be able to assist you with any questions regarding OMRON products.

Only personal information needed to process the reservation and to identify you as the buyer during the pickup will be shared with the Gold Retailer.

Re-calibration & services

For all OMRON blood pressure monitors, the recommended time between each calibration depends on the use of the product. If the monitor is being used in a home or personal environment, we recommend they are re-calibrated every 2 years. If the monitor is being used in a clinical environment such as a doctors surgery, we recommend that this is done annually to ensure the accuracy of the results.

OMRON blood pressure monitors come with a 3 year warranty from date of delivery. With a copy of your receipt or invoice, your monitor can be re-calibrated free of charge for 3 years from the date of delivery.

If you wish to proceed with this, please follow the below instructions to ensure a quick turnaround.

You will need to include:

  • A brief note stating that your machine requires servicing & explaining the issues you are having with obtaining readings, if any.
  • Your return address details - Items are sent out via our nominated courier so the return address needs to be where someone will be available to sign for it.
  • A daytime contact telephone number.
  • A copy of your purchase receipt or invoice (showing purchase within the last 3 years) so that we can carry the work out free of charge.

Alternatively, feel free to contact us with the serial number on the back of the monitor so that we can check when the monitor was manufactured as we can start the 3 year warranty from the manufacturing date if you no longer have a receipt. If you have had your monitor for more than 3 years, we can of course still service it outside of warranty - There is a standard charge of £30 for this which is payable by cheque made out to "OMRON Healthcare UK Ltd."

 

Mailing address:
Technical Customer Services
OMRON Healthcare UK Ltd
Opal Drive
Fox Milne
Milton Keynes
Bucks
MK15 0DG

 

We aim to have your monitor returned to you within 7 working days.


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